Frequently Asked Questions
Everything you need to know about your home furniture shopping experience.
What is the typical shipping time for SONGMICS HOME furniture?
Most orders are processed within 1-2 business days. Depending on your location, delivery typically takes between 3 to 7 business days via our trusted carrier partners.
Do you offer a warranty on your products?
Yes, we provide a standard 2-year warranty on all furniture and storage items, covering manufacturing defects and hardware issues under normal household use.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day risk-free return policy. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Are assembly tools included with the furniture?
Yes, all SONGMICS HOME products come with detailed instructions and the necessary Allen keys or specialized tools required for assembly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay for eligible orders.